Discover our SALTHOUSE skin FAQ section with many questions and answers about skin care, the use of our SALTHOUSE products and interesting facts about the use of Dead Sea salt minerals.
Have we not answered your question? Feel free to contact us at any time using our contact form.
You can find more information about the Dead Sea and our products or the function of the ingredients used as well as many skin care tips here on our website.
Unfortunately, we are unable to send you SALTHOUSE product samples for testing. From our point of view, multiple applications are always required to test a product for compatibility and effectiveness. For this reason, we have decided not to produce any samples of SALTHOUSE products.
In fact, our products are cosmetics for use on human skin, so we have no experience with animal skin. In order to better assess whether the ingredients are suitable for the desired use, we recommend that you consult your vet.
Personal care products for children under 3 years of age must fulfil special requirements regarding the use of certain ingredients such as urea or essential oils. Both can irritate children’s sensitive skin and cause skin irritation. We therefore recommend that you only use SALTHOUSE products for children under 3 years of age that are suitable and tested accordingly. These are
All other SALTHOUSE products are not recommended for use on children under 3 years of age. Should you nevertheless use the products for a child under 3 years of age, we recommend that you consult the paediatrician treating the child before use.
As the use of the products during pregnancy depends on several factors, we recommend that you contact us via our contact form or by email at kundenservice@salthouse.de. Please tell us directly in your enquiry which products you are interested in. We also recommend that you consult your gynaecologist.
We do not currently have a product specially developed for the care of scars in our range. In general, products containing moisturising active ingredients can be used to keep the scar tissue supple. These can include urea, panthenol or allantoin, for example. Our medical products (e.g. SALTHOUSE Neurodermatitis Ointment) have particularly good moisturising properties. You can find out which products contain the respective ingredients in our glossary.
No, because SALTHOUSE products are cosmetics or medical devices that may only be used on undamaged skin. The products have not been developed and are not suitable for this indication. In addition, all SALTHOUSE products contain Dead Sea salt, which, like any salt, burns open wounds. Apart from this, open, oozing wounds should be treated in any case.
For dry and itchy scalps, it is important to use a shampoo with moisturising and soothing properties to restore skin balance. Our anti-itch shampoo supports sensitive skin types by combining all components: the polidocanol and natural Dead Sea minerals it contains soothe the itchiness of dry scalps and the natural menthol complex provides cooling relaxation. Panthenol and urea moisturise so that the skin can regenerate.
Neurodermatitis dries out the skin severely in addition to the normal environmental influences. The affected skin areas are red, inflamed and cause unpleasant itching. The care of extremely dry, itchy skin is therefore particularly demanding. With neurodermatitis, areas of skin such as the elbows, knees or hands are often particularly badly affected and need a combination of minerals and oils to moisturise and protect the skin. Oils from soya germ, coconuts and shea nuts help with dry skin and have a moisturising effect. The valuable mineral salts from the Dead Sea support the skin’s natural regeneration process. SALTHOUSE intensive cream forte can be used for very dry skin on the face, body or hands and is suitable for use on children under 3 years of age. SALTHOUSE neurodermatitis ointment, a medical product specially developed for the treatment of itchy, chronically dry skin with a tendency to redness, can also be used.
Dead Sea salt has a number of positive properties*, first and foremost its ability to bind moisture in the skin. Dead Sea salt also stimulates blood circulation, stimulates lymphatic function, has a skin-cleansing and antimicrobial effect and promotes wound healing. Dead Sea salt also has anti-inflammatory, soothing, regenerating and skin-soothing properties and thus strengthens the skin’s protective barrier. Dead Sea minerals thus ensure a healthy skin balance in a completely natural way, especially for dry skin.
*Source: Abeer Al Bawab et al: The Dead Sea Mud and Salt. A Review of Its Characterisation, Contaminants, and Beneficial Effects, 2018
Hair loss can be caused by a dry scalp or hereditary. In both cases, it is important to balance the scalp and strengthen the hair and hair roots. SALTHOUSE anti-hair loss shampoo, with its active ingredient complex of pure natural Dead Sea minerals and caffeine, can also help to reduce hereditary hair loss. It reduces dandruff and itching to prevent hair breakage and at the same time stimulates blood circulation in the affected areas of the scalp.
With creams for very dry skin, it is particularly important that they moisturise and retain moisture on the one hand and have a moisturising effect on the other. A suitable skin cream for very dry skin is, for example, SALTHOUSE intensive cream forte, which can be used for very dry skin on the face, body or hands and is also suitable for use on children under 3 years of age. The medical product SALTHOUSE itchy acute balm can also be used specifically to relieve and treat itching and acutely irritated skin.
Salthouse products are available in drugstores and food retailers. You can find more information on the respective product page under “Buy product”.
There is currently no SALTHOUSE online shop. We sell our products exclusively through our retail partners (and their online shops) in drugstores and food retailers.
We also sell our products in Austria, Hungary, Estonia, Romania and Ukraine.
The majority of SALTHOUSE products are vegan. In addition, according to the European Cosmetics Regulation (Regulation (EC) No. 1223/2009), cosmetics whose ingredients were tested on animals after this date may no longer be officially sold in the EU since March 2013.
This regulation serves to protect the animals used for experiments and other scientific purposes, which we naturally observe and comply with. Our SALTHOUSE products are not tested on animals. You can find more information on whether the respective product is vegan or not on the respective product page.
As this question cannot be answered universally, you will find information on whether our products do not contain colourants, mineral oils, paraffins, perfume or fragrances, PEG, silicones or sodium laureth sulphate on the respective product page.
We always ensure that our products are pH skin neutral, i.e. have a value between pH 4.1 and pH 5.8. If certain ingredients do not allow this or the pH value in the formulation cannot be determined, the formulations are formulated to be gentle on the skin. Further information can be found on the respective product page.
According to the European Cosmetics Regulation (Regulation (EC) No. 1223/2009), cosmetics whose ingredients were tested on animals after this date may no longer be officially sold in the EU since March 2013.
This regulation serves to protect the animals used for experiments and other scientific purposes, which we naturally observe and comply with. No animal testing is carried out for our SALTHOUSE products.
No, because unlike conventional table salt or sea salt, Dead Sea salt helps to bind moisture in the skin. The high concentration of magnesium in Dead Sea salt is largely responsible for this effect based on the osmotic principle. Overall, the combination of magnesium, potassium, calcium and bromine – proven* – has a positive, healing and extremely nourishing effect on the skin.
Dead Sea salt thus ensures a healthy skin balance in a completely natural way. You can find out more about Dead Sea salt and how it works here.
*Source: Abeer Al Bawab et al: The Dead Sea Mud and Salt. A Review of Its Characterisation, Contaminants, and Beneficial Effects, 2018.
No. Hormonally active substances are prohibited in cosmetics.
Almost all SALTHOUSE products are gluten and lactose-free. You can find more information on whether the product you wish to use is gluten or lactose-free on the respective product page.
PEG is the abbreviation for polyethylene glycol. Depending on the chain length, it is a liquid or solid, water-soluble and non-toxic (non-poisonous) polymer. In cosmetics, PEG has a penetration-enhancing effect, i.e. the skin becomes more permeable to active ingredients, but also to possible toxins, which can therefore penetrate the body more easily. The use of PEG in cosmetics is expressly permitted under the European Cosmetics Directive, although its use is sometimes criticised. Polyethylene glycols and their derivatives are used in cosmetic products as they have a wide range of viscosity and solubility properties and are very well tolerated by the skin. As water-soluble, non-greasy substances, polyethylene glycols are suitable for many cosmetic purposes. For example, the liquid PEGs serve as solubilisers and solvents. In SALTHOUSE products, the use of polyethylene glycols and their derivatives is avoided wherever possible.
Paraffin or “parum affinis” (lat.) is obtained from various petroleum derivatives and is not very reactive. The extraction of paraffins produces paraffin oils as a by-product, which can be further refined into white oils that are used as high-quality lubricants. Refined white oils are also used in the pharmaceutical industry and in the production of Vaseline. Highly purified paraffins of different consistencies have been used in cosmetic products for many decades. They have film-forming, protective and hydrophobic (water-repellent) properties, promote gloss formation and provide consistency. At the same time, they are said to have the negative effect of drying out the skin. However, the Federal Office of Consumer Protection and Food Safety does not consider the use of paraffin in cosmetic products to have a harmful effect. SALTHOUSE products do not contain paraffin.
Silicone is a collective term for synthetic substances made from silicon and oxygen. These synthetic substances form a water-repellent, protective film on the skin that protects against moisture loss. Silicones are very well tolerated and do not feel greasy on the skin. Nevertheless, they do not have a regenerating care effect, but only give the impression of richness. Silicones do not pose a health risk. However, too high a proportion of silicones in cosmetics can have the opposite effect of causing skin dryness, especially on damaged skin. The environmental risks of using silicones are still unclear.
The plastic used to manufacture our packaging, such as certain bottles, labels, caps and parts of the tube, is PCR material. Post-consumer recycling (PCR) recovers and produces recycled plastic from household recycling collections. The recyclate mainly comes from Germany and the Benelux countries. The specific packaging materials used for production depend on the sorting techniques used by the recycling companies. All manufacturers who advertise the use of so-called PCR must actually obtain the recycled material from the Yellow Bag and comparable systems.
The reason why not all of the packaging is made from recycled material is that the packaging not only contains the recycled plastic, but also colour pigments (e.g. blue or white), adhesives and printing inks (for labels) and other substances that are needed to produce the packaging. In total, the end packaging therefore does not consist of 100% recycled plastic, but only 95% (as in our bottles) or only 50% (as in some of our tubes).
If you have a complaint, please contact our customer service team directly using the contact form on the website or by emailing kundenservice@salthouse.de. In order to ensure fast processing, we ask you to provide detailed information (pictures, batch number of the product, place of purchase, etc.) as part of your enquiry. We will contact you as soon as possible to find a suitable and satisfactory solution.
All SALTHOUSE products, with the exception of SALTHOUSE medical products, are cosmetics that fulfil the requirements of the EU Cosmetics Regulation. Their skin compatibility was dermatologically tested before they were placed on the market. Irrespective of this, individual intolerances due to environmental factors, food, natural ingredients and many other factors cannot always be ruled out. The decisive factor for the occurrence of sensitisation is the allergenic potency of a substance and the type of exposure. If the organism is highly susceptible to sensitisation, relatively weakly effective allergens can lead to sensitisation. The induction of a contact allergy is considerably promoted by previous illness or local damage to the skin, in particular by primary chemical skin irritation. Individual cases of skin reactions cannot be recorded by dermatological tests or user tests. Dermatological tests are also not suitable for detecting intolerance when using the product due to the different type and duration of application, also due to the large number of possible sensitisations of different skin types. In the case of unexplained skin reactions, it is therefore advisable to discuss these with a dermatologist in order to recognise possible allergies and intolerances and to be able to avoid these substances.
The salt content in the Dead Sea is around 10 times higher than in the rest of the world’s oceans. The biggest difference lies in the composition of the salt, i.e. the combination of minerals: normal sea salt consists of 95-98% sodium chloride (NaCl) and contains only traces of magnesium, calcium and potassium salts. The main component of Dead Sea salt is magnesium chloride (MgCl2), the proportion of sodium chloride is significantly lower at 30 %. Dead Sea salt also contains significant amounts of calcium chloride (CaCl2) and potassium chloride (KCl) as well as other trace elements and considerable amounts of bromide (Br). This is why Dead Sea salt is particularly suitable for sensitive skin. Further information on Original Dead Sea Salt.
Although Dead Sea salt is a salt, it has a completely different mineral composition to table salt (NaCl). The main component of Dead Sea salt is magnesium chloride (MgCl2), the proportion of sodium chloride is significantly lower at 30 %. It is therefore not recommended for use in the kitchen, also for reasons of flavour (bitter).
Dead Sea salt is dissolved in water for use. The pH value therefore depends on the salt concentration in the water.
The general rule is:
pH < 7 corresponds to an acidic solution
pH 7 corresponds to a neutral solution
pH > 7 corresponds to an alkaline/basic solution
The following pH value can be determined for solutions* made from original Dead Sea salt
0.5% solution = pH value 5.5
3.0% solution = pH value 6.2
10.0% solution = pH value 7.7
*Solutions for a full bath with approx. 100 litres of water.
Magnesium is a component of the unique Dead Sea mineral complex. Magnesium normalises the skin environment and improves the microstructure of the epidermis. Magnesium ions can reach the metabolically active area of the skin and influence the entire energy metabolism there. Magnesium ions can form so-called salt deposits in the epidermis (epidermis), which maintain the skin’s moisture content and keep it supple and soft. This is based on the principle of osmosis.
Source: Translated from: Ma’or, Z.; Yehuda, S., and Voss, W.: Skin smoothing effects of Dead Sea minerals. Comparative profilometric evaluation of skin surface, Int. J. of Cosmetic Science 19 (3), 105-110 (1997).
The majority of SALTHOUSE products are vegan. In detail, these are the following:
Body care, showers and baths
– original Dead Sea bath salts
– shower gel
– cream shower
– fresh shower
– soap-free washing gel
– 3in1 shower gel sensitive
– body lotion
– extra-light body lotion
– intensive cream forte
Scalp and hair care
– anti-dandruff shampoo
– anti-itch shampoo
– anti-grease shampoo
– anti-hair loss shampoo
– anti-itch rinse
– anti-dandruff scalp fluid forte
– anti-Itchy scalp fluid acute
Facial Care
– cleansing foam sensitive
– hyaluronic face cream 24h
– lipid face cream 24h
– soothing eye cream 24h
– mineral & healing clay mask
Hand and foot care
– moisturising hand cream
– hand balm intensive
– lemongrass hand cream
– foot balm intensive
pH is the abbreviation of the Latin term “pondus hydrogenii” or “potentia hydrogenii” and means “weight of hydrogen” or “power of hydrogen”. The pH value is therefore a measure of the acidic or alkaline character of an aqueous solution. Water with a pH value of 7 is described as neutral. The natural pH value of the skin is slightly acidic and is around 5.5. pH skin neutral covers the range from 4.1 to 5.8.
As customer satisfaction plays a very important role for us, we work every day to make our products and service customer-orientated and to continuously improve them. We are open to and grateful for any kind of feedback and would be delighted if you would share your experiences with our users in the form of a review. You will find the option to leave a review on the respective product page. You are welcome to send criticism, suggestions and ideas for improvement via the contact form or directly to our customer service team at kundenservice@salthouse.de.